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About Progressive

Insuring Drivers Since 1937

Progressive began in 1937, and over the years, has worked hard to build a superior proposition for auto insurance consumers through competitive pricing and continuous improvement of their products and services. Today, they offer competitive rates and 24-hour, in-person and online services to all drivers throughout the United States.

Headquartered in the Cleveland suburb of Mayfield Village, Ohio, Progressive has 28,000+ employees in more than 450 offices throughout the country.

Customer & Claims Service

Customer service is available 24/7, online and by phone. At a time that’s convenient for them, policyholders can log in to update information, make payments, and get vehicle recall information and more. Progressive’s Immediate Response® claims service is available 24/7 to provide customers with personal service and support immediately after reporting a claim. Their concierge level of claims oversees all elements of the claims/repair process on behalf of drivers involved in accidents, which reduces the time drivers spend managing repairs from about four days to 15 minutes.

Core Values

  • Integrity: Revere honesty and adhere to the highest ethical standards.
  • Golden Rule: Respect all people, value the differences among them and deal with them in the way everyone wants to be dealt with.
  • Objectives: Strive to communicate clearly Progressive’s objectives as well personal and team objectives.
  • Excellence: Strive constantly to improve in order to meet and exceed the highest expectations of customers, shareholders and employees.
  • Profit: The opportunity to earn a profit is how the competitive free-enterprise system motivates investment to enhance human health and happiness.

Financial Strength Rating

Progressive has an A.M. Best Company Financial Strength Rating of A+ (“Superior”) and a Standard & Poor’s Financial Rating of AA+ (“Very Strong”). Progressive also has a Moody's Insurance Financial Strength Rating of Aa2 and a Fitch Insurer Financial Strength Rating of AA ("Very Strong").

“I could hardly believe the money I am saving on insurance! It is like getting nearly a $200.00 per month pay raise!”

— Thomas M., Monticello, UT Purchased Auto Insurance and reported savings of $2,000

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